Communication Consent

Email and text messaging allow Great Lakes Psychology Group to exchange information efficiently for the benefit of patients. As part of providing services, we may communicate with you for purposes such as appointment reminders, scheduling updates, announcements, and other important information related to your care.

By providing your phone number to Great Lakes Psychology Group, you agree to receive communications via phone call and/or text message, which may include calls or texts sent using an automated system, from or on behalf of Great Lakes Psychology Group and/or your Great Lakes Psychology Group-affiliated provider. These communications may relate to account registration, your appointment, rebooking cancelled appointments, insurance claim status, insurance and payment information, and treatment.

Service-related communications may include appointment reminders and confirmations, updates or changes to scheduled appointments, rebooking notifications for cancelled or missed appointments, insurance claim updates, insurance and payment information, account registration or portal access, treatment-related notifications, and other messages related to care and services. Message frequency varies based on your interaction with Great Lakes Psychology Group services. Message and data rates may apply according to your mobile carrier plan.

As part of the Services, you may receive communications through the Services, including messages sent via email or SMS. By signing up for the Services and providing us with your wireless number, you confirm that you want Great Lakes Psychology Group to send you information that we think may be of interest to you. Great Lakes Psychology Group may use automated dialing technology to text you at the wireless number you provided, and you agree to receive communications from Great Lakes Psychology Group.

If you opt in to receive marketing messages, you also agree to receive automated promotional communications via text message from Great Lakes Psychology Group. These may include provider or service suggestions, newsletters and announcements, special offers, discounts, and other marketing communications. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance. This consent applies only to messages from Great Lakes Psychology Group. You may also opt out of marketing emails by clicking “unsubscribe” in any message or by contacting support@glpg.net.

Opting out of marketing messages does not affect your ability to receive service-related or legally required communications.

Email and text messaging may travel over networks not controlled by Great Lakes Psychology Group, may be misaddressed or intercepted, and may be accessed improperly during transmission or storage. By agreeing to communicate via these channels, you acknowledge these risks and authorize Great Lakes Psychology Group to contact you by SMS text message and email despite these potential vulnerabilities.

You may decline to authorize the use of email and/or SMS/text messaging and still receive services from Great Lakes Psychology Group. If you prefer not to receive electronic communications, we will communicate with you by telephone or U.S. Mail.