How to Connect to your Online Therapy Session
To join a session, all you need is a computer, tablet, or mobile phone that has a camera and a microphone. If you’re connecting with a mobile device, it is recommended that you download the Zoom app and create an account prior to your appointment.
If at any point you have questions related to this topic, please email us at support@glpg.net
Joining a session
Via Mobile
- Download the Zoom app if you have not already done so. You will not be able to connect to your session without it.
- Click on the session link that was provided to you by your therapist. This link would have been sent via email or text.
- Click "Join Meeting".
- You are now in your Therapist's waiting room. If this is your first time using the Zoom app, you will need to enter your name, and provide Zoom access to your camera and microphone when prompted.
- When your Therapist joins the session, Click "Call using internet audio", then click "Join with video".
Via Desktop
- Download the Zoom app if you have not already done so.
- Click on the session link that was provided to you by your therapist. This link would have been sent via email or text.
- When prompted, click "Open Zoom app".
- Click "Join with video". If this is your first time using the Zoom app, you may be prompted to allow Zoom to access your camera and microphone.
Have an appointment and can't find your link?
You can search for your Therapist by name below. When you see your Therapist, simply click on their name.
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You are now in your therapist’s waiting room. Your session will begin shortly. If you have any questions, please email support@glpg.net
Call Tips
- Have a good internet connection.
- Restart your device before the visit.
- Make sure you've allowed access to connect with audio and video.