Preparing for your first appointment

Forms, Appointment Information and Patient Billing

On this page we'll discuss the next steps to take prior to your therapy appointment. We'll also go over what you can expect, such as our appointment check-in process, and our simple and transparent e-billing billing system. First, let's start by selecting your appointment type:

Patient Forms

It is important to read the HIPAA, Service Agreement, and Telehealth Informed Consent documentation first.

Now that we've completed the forms...

Let’s take a look at what to expect next, and how to check in at our office.

We've adjusted our process to preserve your comfort and ease. From our private check-in system and secure online therapy sessions to our flexible payment plans, your care and confidentiality are our top priorities.

Check-in for your In-office Appointment

Our check-in process is made easy and discrete with our receptionist-free tablet kiosk. It allows visitors to privately sign-in and confirm their appointments upon arrival.

Counseling mobile check-in

Let your therapist know when you arrive! Check-in with your mobile phone.

Our mobile check-in offers a contactless convenient appointment check-in process. Once you arrive, simply open a browser on your mobile phone and go to the address below.

How Our Billing Works

We provide a simple, transparent, and paperless e-billing system for your convenience. Digital statements are sent via text and email with a link to access your account information inside our secure patient portal. Using the portal, you can select your preferred notification channel, update your contact information, view your balance, make a payment or build a payment plan. You can also enroll in auto-pay at any time by filling out the Payment Authorization form at the top of this page. Questions? Reply to the text/email you receive to chat with a member of our billing staff during business hours. You can also reach us by calling (630) 835-0775.

Set up and manage flexible payment plans online.

We’ve listened to the feedback of our 100,000+ served and added flexible payment plans to meet those needs. Our advanced billing system provides the convenience to set up personalized plans that work for you. Whether you plan to use insurance or pay out-of-pocket, you'll be given instant access to your account to set up payments based on your budget. We also offer complete transparency allowing you to see every activity within your account as it happens so you're never left wondering what you owe.