Online Therapy Frequently Asked Questions
What insurances do you accept?
We accept most insurances and will work with your insurance provider to determine whether you’re covered with your specific plan.
Will you verify my insurance?
Yes. We will also provide you with a cost estimate prior to your first session.
Will I know what my first session will cost prior to coming in?
If you are paying out-of-pocket, you will be given an amount prior to your first session.
If you are using insurance, you will be given a cost estimate of what your copay will be prior to your first session.
Where do I submit/update my insurance?
To submit or update your insurance from our homepage, click on our Patients & Information tab and click the Submit Insurance link under the Patient Forms column. For immediate access to our Submit Insurance page, click here.
How do I get started with Zoom?
To learn everything you need to know from downloading, signing in, and joining meetings by phone or computer on a Windows or Mac, click here.
Do I need to download the Zoom app to connect?
If you are on a computer, no. You can open up the link provided in your internet browser to access your video session.
If you are on a mobile device, yes. You will need to download the app to access your video session.
My video/camera isn’t working. How can I fix this?
If you are having trouble accessing your video settings on your computer, phone, or within Zoom, click here for troubleshooting options.
My audio isn’t working. How can I fix this?
If you have a microphone on your phone or computer, you should see an option to check a box to connect your audio prior to joining your meeting. If you’re still having without audio after joining the meeting, click here for more troubleshooting options.
I’m experiencing an echo/feedback during my meeting. How can I fix this?
This can happen if you are using audio on your phone and computer at the same time, if you have multiple computers too close together in the same room, or if you are using an external speaker that is too close to your device. For more troubleshooting options, click here.