Questions?

Online Therapy Frequently Asked Questions

Payment & Insurance

We accept most Michigan insurances and will work with your insurance provider to determine whether you’re covered with your specific plan.

Yes. We will also provide you with a cost estimate prior to your first session.

Yes.

If you are paying out-of-pocket, you will be given an amount prior to your first session.

If you are using insurance, you will be given a cost estimate of what your copay will be prior to your first session.

To submit or update your insurance from our homepage, click on our Patients & Information tab and click the Submit Insurance link under the Patient Forms column. For immediate access to our Submit Insurance page, click here.

Technology

To learn everything you need to know from downloading, signing in, and joining meetings by phone or computer on a Windows or Mac, click here.

If you are on a computer, no. You can open up the link provided in your internet browser to access your video session.
If you are on a mobile device, yes. You will need to download the app to access your video session.

If you are having trouble accessing your video settings on your computer, phone, or within Zoom, click here for troubleshooting options.

If you have a microphone on your phone or computer, you should see an option to check a box to connect your audio prior to joining your meeting. If you’re still having without audio after joining the meeting, click here for more troubleshooting options.

This can happen if you are using audio on your phone and computer at the same time, if you have multiple computers too close together in the same room, or if you are using an external speaker that is too close to your device. For more troubleshooting options, click here.

Support

Yes. If a session doesn’t go as expected and you wish to be assigned a new therapist, you can call (800) 693-1916 or email us at support@glpg.net.

If you haven’t met with your therapist yet, you can call (800) 693-1916 or email us at support@glpg.net to reschedule. If you’ve already met with your therapist, you can communicate with them directly to reschedule.